CN

EN

After-sales service

Customer Needs

Service inquiries, problem reporting, complaints, and suggestions


Response System

First-time acceptance, rapid resolution, and emergency response plan activation for unexpected events


Quality Supervision

Satisfaction surveys, service evaluations, and internal quality supervision


Maintenance System

Proactive service, discovering and resolving system vulnerabilities, optimizing system performance, and implementing reasonable improvements and upgrades.


After-Sales Guarantee
Ensuring customers' smooth operations
30
minute remote interaction for resolving general issues
4
Solution provided within 4 hours
8
On-site arrival within 8 hours
12
Resolving major issues within 12 hours